For online purchases, Everest will accept returns/exchanges for products in unused condition*, within 7 days of customer's receipt of goods. If you are not satisfied with your purchase, please contact us first (within 7 days) for return instructions. Everest reserves the right to refuse the return of any merchandise that does not meet the above requirements. Product returns are the responsibility of the customer. Please ensure that returned goods are packaged carefully, to avoid damage during transit. Merchandise returned to Everest will be processed within 7 - 10 business days of receipt. A confirmation email will be sent once your account has been credited. All refunds will be processed using the same method as the original payment method. A return fee of $20.00 per order will be charged for all refunds. Please note the original shipping charges incurred at the time of purchase are non-refundable. Full refunds (including original shipping fees) will be processed for items that are returned to us due to factory defects ONLY - Please e-mail us first before returning any orders: email@example.com.
Online purchases may not be returned or exchanged at Everest Authorized Dealers. (Please note: If purchased from an Everest Authorized Dealer, customers must communicate return/exchanges with the Everest Authorized Dealer from which he or she purchased.)
*Unused condition: refers to any product that has NOT been damaged, attempted to be mounted, mounted, worn, bent, torn, altered or stained. Please do not mount, wear or use any product if you intend on returning it.
Please email firstname.lastname@example.org to request an exchange before sending back any products. Everest recommends shipping returned merchandise via a trackable package. Everest will not assume responsibility for the reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged. Shipping product exchanges to Everest’s US Headquarters is the responsibility of the customer. The item must be in its original condition to be accepted as an exchange. Customers must initiate the exchange of the item(s) within 7 days of your order's delivery date, and the original packing slip and exchange form must be included.